Service Description

1. Overview

Iris provides a Website-as-a-Service: we design, build, host and maintain a website for the customer for a recurring monthly or annual fee, plus a one-time setup fee.

The scope of work below is fixed per plan. Anything outside the listed scope is treated as additional work and quoted separately.

2. Starter plan

Simple presence for smaller businesses.

• Up to 3 pages
• Responsive design across mobile, tablet and desktop
• Managed hosting, SSL certificate and daily backup
• Basic on-page SEO (titles, descriptions, sitemap, robots)
• Text edits by the customer through a simple editor
• One yearly visual health check with recommendations
• One booking or payment integration of the customer's choice (OnceHub, Stripe or Zoom)
• A simple bookkeeping overview inside the customer dashboard
• Email support with response within 48 business hours

3. Business plan

For businesses that want to grow online.

• Up to 8 pages plus a blog / news section
• Managed hosting, SSL and backup
• Ongoing basic SEO (quarterly review)
• Contact form, privacy-friendly analytics and lead tracking via UTM
• One booking or payment integration (OnceHub, Stripe or Zoom)
• Yearly design refresh (colors, typography, small layout improvements)
• Text and image edits by the customer
• Email support with response within 24 business hours

4. Pro plan

Active partnership for growing businesses.

• Unlimited pages
• Custom sections and integrations
• Priority hosting and Core Web Vitals optimisation
• Active SEO with monthly performance report
• Priority support with response within 4 business hours
• 1 hour of change work included per month (non-cumulative)
• Dedicated point of contact
• Bi-annual design refresh
• Advanced lead tracking and reporting

5. Not included on any plan

The following items are always outside the subscription and are quoted separately or provided by the customer:

• Custom photography, videography, illustration or original copywriting beyond light editorial help
• Third-party licence costs (fonts, stock images, premium plugins, external SaaS subscriptions)
• Advertising spend (Google Ads, Meta Ads, etc.)
• Migration of large existing content archives (>50 pages) — quoted per project
• Bespoke back-office systems, custom CRMs or booking flows beyond the supported integrations
• Legal, tax or compliance advice
• Manual data entry, translation or ongoing content production

6. Change requests

Small text and image edits are done by the customer through the editor. Larger structural work — new pages, new sections, new integrations, restructures — is treated as a change request.

Pro includes 1 hour of change work per month. Additional hours, and all change work on Starter and Business, are billed at the current hourly rate stated in the customer dashboard.

Change requests are scoped in writing before work starts and delivered within the SLA response windows.

7. Ownership of content

The customer owns all content they provide (text, images, brand assets) at all times.

Iris retains ownership of the underlying code and design templates. The customer receives a perpetual, non-exclusive licence to use the delivered website for as long as the subscription is active. On termination, the customer keeps all content; a buy-out of the design as a static export can be offered as a one-time cost.